Dell Wireless Monitor Guide

Symptoms

Settings

For Windows 10

For Windows 8.1

For Windows 7

For Android

Dell WR517 Wireless Receiver

Hardware requirements

Features

Repair

Common question< /p>

With the Dell Wireless Monitor, a Windows laptop, Android smartphone or tablet with Miracast function can display the screen image on the monitor through the Wi-Fi Direct interface. When you connect a laptop, smartphone, or tablet to a Dell Wireless Monitor, you can access and control the mouse and keyboard connected to the monitor.

You can wirelessly extend or mirror the Windows desktop to any of these displays, and connect to Android 5.0 over Wi-Fi and

Dualcast

(and above) tablets and smartphones.

Remark:

Note: Apple iPhone, iPad and Macbook are not supported. Sony smartphones are not supported as auxiliary devices for dual streaming.

Reason

Solution

Click "Configuration" on the top, then select the operating system to start the operation.

Connect to a Dell Wireless Monitor in Windows 10

Check that the device meets the

hardware requirements

.

Download and install the Dell Wireless Monitor software from the Dell Support website. Go to page

Drivers and Downloads

(drivers and downloads) for the Dell S2317HWi monitor. Go to page

Drivers and Downloads

(drivers and downloads) of the Dell U2417HWi monitor.

Press the key

Windows Logo

+

K

on the keyboard. You can also click

notification icon

and click on

Connect

in the "Action Center" menu.

Select “Wireless Monitor” from the list. Follow the on-screen instructions on the monitor and press the button

tick

low

to complete the configuration process (only for the first configuration) .

Figure 1:

Select wireless display.

Figure2:

Confirm pairing with the monitor.

Click on computer

Allow input from keyboard or mouse connected to this monitor

to complete the setup process.

Figure 3:

Allow input from keyboard or mouse.

Want to connect to an Android smartphone or tablet at the same time? Consult the section

Connecting to a Dell Wireless Display on Android

of this Dell Knowledge Basic article.

Support video

Learn how to connect to a Dell Wireless Monitor in Windows 10

Duration: 0:45 Closed captions: English only

Duration: 0:40 Closed captions: English only

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Connect to a Dell Wireless Monitor in Windows 8.1

Confirm that the device meets the

Hardware requirements

.

Download and install the Dell Wireless Monitor software from the Dell Support website. Go to page

Drivers and Downloads

(drivers and downloads) for the Dell S2317HWi monitor. Go to page

Drivers and Downloads

(drivers and downloads) of the Dell U2417HWi monitor.

Press on

Windows

+

VS

on the keyboard to open the "Charm" menu. You can also swipe from the right to open the "Charm" menu.

Figure4:

charm bar

Click on

Devices

(Device), then select p>

Project

(projection).

Figure 5:

Device menu

Click

Add a wireless display

(Add Wireless Display).

Picture 6:

Add a wireless display.

Select “Wireless Monitor” from the menu. Follow the on-screen instructions on the monitor and press the

tick

(on the on-screen display (OSD) menu on the monitor) Complete the setup process (only for first-time setup).

Picture 7:

Confirm pairing with the monitor.

Click on computer

Allow input from keyboard or mouse connected to this monitor

to complete the setup process.

Want to connect to an Android smartphone or tablet at the same time? Consult the section

Connecting to a Dell Wireless Display on Android

of this Dell Knowledge Basic article.

Support video

Learn how to connect to a Dell Wireless Monitor in Windows 8.1

Duration: 0:49 Closed captions: English only

Duration: 0:40 Closed captions: English only

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Connecting to a Dell Wireless Monitor in Windows 7

Connecting to a Dell Wireless Monitor in Windows 7 requires the installation of the Dell Wireless Monitor Software. This application will help you to log in, log out and change the projection mode.

Confirm that the device meets the

Hardware requirements

.

Download and install the Dell Wireless Monitor software from the Dell Support website. Go to page

Drivers and Downloads

(drivers and downloads) for the Dell S2317HWi monitor. Go to page

Drivers and Downloads

(drivers and downloads) of the Dell U2417HWi monitor.

Open the Dell Wireless Monitor software. Then the app will automatically search for available devices.

Picture 8:

Broadcast Settings

When the monitor name appears in the list, click

Connect

Picture 9:

Broadcast Settings

Enter as shown on the display screen

password

, then Press the key

Entrance

keypad to complete the pairing process.

Picture 10:

Broadcast Settings

Remark:

When switching from Windows 7 personal computer, it may take 1minute to test the monitor. Do not restart the personal computer or turn off the monitor.

Change Projection Mode in Windows 7

To disconnect the Dell Wireless Monitor in Windows 7. Open the Dell Wireless Monitor software and click

Disconnect

.

Want to connect to an Android smartphone or tablet at the same time? Consult the section

Connecting to a Dell Wireless Display on Android

of this Dell Knowledge Basic article.

If the system prompts you to update the monitor firmware, please click

Yes

(Yes).

Open the Dell Wireless Monitor software.

After connecting the personal computer to the monitor, please select the desired projection mode.

Picture 11:

Broadcast Settings

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Connect to a Dell Wireless Display on Android

Confirm that the Android smartphone or tablet complies with

hardware requirements

.

Go to the app tray and open the app

Dell WirelessMonitor

.

Remark:

Download the Dell Wireless Monitor app from the Google Play Store.

Picture 12:

Dell Wireless Monitor App

In the Dell Wireless Monitor app, tap

Cast Settings

Picture 13:

Broadcast Settings

Tap “Wireless Monitor” from the list. Follow the on-screen instructions on the monitor and press the

tick

(on the on-screen display (OSD) menu on the monitor) Complete the setup process (only for first-time setup).

Picture 14:

Wireless display detected

Picture 15:

Confirm the pairing with the screen.

To allow

Bluetooth input

(Bluetooth input) the connection on the device.

Remark:

Make sure to allow the Bluetooth input connection to use the keyboard and mouse connected to the monitor to control your Android tablet or smartphone.

Want to connect to a Windows laptop at the same time? See this Dell Knowledge Base article

Connect to a Dell Wireless Monitor in Windows 10

or< /p>< p>Connect to Dell Wireless Display in Windows 8.1 section

.

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Dual Screen Casting: Connect Windows and Android Device

Using the Dell Wireless Monitor's dual-screen streaming feature, you can connect to both a Windows laptop and an Android smartphone or tablet. Images from Windows laptops are displayed in full screen mode, and images from Android smartphones or tablets are displayed as an overlay (

PiP

- picture in picture).

Only one Windows device and one Android device can be connected to the Dell Wireless Monitor at the same time.

Remark:

The dual screen broadcast feature is only supported when the Dell Wireless Monitor software or application is installed on the computer and the Android device. Sony smartphones are not supported as auxiliary devices for dual streaming.

Make sure Dell Wireless Monitor software is installed on both devices.

For Windows laptops, go to the page

drivers and downloads

of the Dell S2317HWi monitor.

For Windows laptops, go to the page

drivers and downloads

of the Dell U2417HWi monitor.

For Google Android tablets or smartphones, go to the Google Play Store on your device to download the Dell Wireless Monitor app.

First, connect the Windows laptop to the monitor.

For laptops using Windows 10, please follow the instructions in the section of this article

Connect to a Dell Wireless Monitor in Windows 10

.

For laptops using Windows 8.1, please follow the instructions in the section of this article

Connect to a Dell Wireless Display in Windows 8.1

.

When an Android tablet or smartphone is connected, several functions can be used to control the Android device's overlay image:

Connect the Google Android tablet or smartphone to the display. For more instructions, see the section

Connecting to a Dell Wireless Display on Android

of this article.

Click with the left mouse button on top of the overlay image to drag the window.

Click the icon

X

in the upper right corner of the projected image to disconnect the Android device.

Click the icon

loud speaker

in the upper right corner of the projected image to turn sound on or off.

Click and drag the lower right corner of the projected image to zoom in or out.

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Hardware Features and Requirements

Some of the key features of Dell Wireless Monitors include:

Large screen transmission Connect two mobile devices (Windows laptop + Android smartphone/tablet) wirelessly.

View content from two mobile devices at the same time and use one set of keyboard and mouse for editing.

Easily and wirelessly swap tasks between mobile devices and control screens.

Use IEEE 802.11 ac, Bluetooth and Miracast compatible devices for wireless connection

Full HD resolution, 1920 x 1080

Full screen supported low resolution

Wireless charging of mobile devices is supported on select Dell wireless monitors

Before connecting to the Dell Wireless Monitor, make sure your laptop or smartphone meets the recommended hardware requirements.

Table 1: Hardware Requirements

Hardware requirements

4th generation or higher Intel Core (Haswell) i5 or i7 processor with dual frequency Wi-Fi (AC) module.

An Intel-based Wi-Fi module is recommended

Broadcom, Qualcom/Atheros supported

Software requirements

Dell Wireless Monitor Software < /p>

Updated graphics/sound card drivers and network drivers.

Operating system

Microsoft Windows 10 (latest version recommended).

Microsoft Windows 8.1 (latest version recommended).

Google Android (Android 5 or above with Miracast function)

Remark:

Note: Apple iPhone, iPad and Macbook are not supported. Sony smartphones are not supported as auxiliary devices for dual streaming.

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Solving Common Problems

Table2: Solving Common Problems

Problems (symptoms)

Possible solutions

The laptop cannot connect to the monitor.

Try connecting to the monitor again. If subsequent attempts still fail, please proceed to the next step.

Restart the computer, then try to log in.

Remove "Wireless Monitor" from "Devices and Printers" under "Control Panel".

To change the "Band Selection" of the monitor, please try to use 2.4 GHz or 5 GHz.

Reset the monitor to factory default settings. Please refer to your monitor user manual.

Install the latest wireless network card driver on the laptop.

Only for Windows 7 personal computers:

Make sure the Android device is not connected to the monitor. First you need to connect to Windows 7 personal computer and then connect to Android device.

For manual pairing. In the Dell Wireless Monitor software, click "Where is my monitor?" to display the pairing code.

Remark:

The keyboard and mouse must be connected to the monitor to enter the pairing code.

For Intel WiDi settings, please refer to Dell Knowledge Base article

Intel WirelessDisplay

.

Keyboard and mouse connected to monitor not working on laptop

Looking for advice on how to connect an external monitor (Dell) to my macbookpro. Need to figure out how to get HDMI output into the laptop

— James Ketchell Fri Aug 13 09:38:59 +0000 2010

During the first installation process, be sure to click on the laptop

Allow input from keyboard or mouse connected to this monitor

.

Disconnect the keyboard and mouse from the monitor, then reconnect the keyboard and mouse.

Turn off the monitor, wait 30 seconds, then turn it back on.

Restart the laptop.

Reset the monitor to factory default settings. Please refer to your monitor user manual.

Try a different set of keyboard and mouse to see if the issue is specific to the keyboard and mouse.

The keyboard and mouse connected to the monitor do not work on the tablet or smartphone

Disconnect the keyboard and mouse from the monitor, then reconnect the keyboard and mouse.

Turn off the monitor, wait 30 seconds, then turn it back on.

Restart the Android tablet or smartphone.

In the Bluetooth settings menu of the tablet or smartphone

Ignore

The Dell Wireless Display.

Clear the Dell Wireless Monitor app from the "App Info" menu

data

No monitor sound

Set the Dell Wireless Monitor as the default playback device.

The Android tablet or smartphone cannot connect to the screen.

Use on screen

Homepage

(Home screen) option, enable

Dual connection

(Dual connection). Please refer to the monitor's usage and troubleshooting guide.

Disconnect the laptop (if connected) from the monitor. First connect your Android tablet or smartphone.

Check that the Android tablet or smartphone and the laptop are connected to the same Wi-Fi network.

Check if the Android tablet or smartphone and the monitor are using the same

frequency band

.

Video quality is poor.

Check if the monitor and the laptop, Android tablet or smartphone are all configured to use the same

frequency band

. Please refer to the user manual of the device for how to change the wireless frequency band.

Use the option

Homepage

(Home screen) to set

Band selection

(Band Select) is changed to 5Ghz.

The audio quality is poor.

Check if the monitor and the laptop, Android tablet or smartphone are all configured to use the same

frequency band

. Please refer to the user manual of the device for how to change the wireless frequency band.

Use the option

Homepage

(Home screen) to set

Band selection

(Band Select) is changed to 5Ghz.

I can't see the display name on my computer, tablet, or smartphone.

Turn off the monitor, wait 30 seconds, then turn it back on.

Restart your laptop, Android tablet or smartphone.

Use the option

Homepage

(Home screen), set

Band selection

(Band Select) To

Auto

(automatique).

Unable to connect to the monitor on a network protected by a firewall (corporate network).

If you have administrator rights on a Windows 10 or Windows 8.1 personal computer, you can try the following steps:

Press the keyboard

Windows Logo< /p>

touch and

X

.

In the menu, click

Command Prompt (Admin)

(Command Prompt [Admin]).

Kind

netsh advfirewall firewall add rule name="Wireless Display (DELL)" dir=in action=allow program=%%SystemRoot%%\System32\WUDFHost.exe enable=yes profile=any

and press the key

Entrance

.

Restart the computer.

Please contact your IT administrator to check the following settings and confirm that the correct settings will not block the Wi-Fi Direct 7236 virtual Wi-Fi port used for screen casting:

Windows Firewall Settings

Third-party firewall application settings (if applicable)

Local Group Policy

Antivirus application settings

VPN settings (if applicable)

Network router settings

For Windows 10 and Windows 8.1 computers, ask the network administrator to add an inbound rule to Windows Firewall Advanced Security to allow wireless displays Accept connections using any protocol and any profile network (domain, private or public).

Warning:

Do not attempt to perform this operation yourself without consulting the network administrator. Be sure to get approval and guidance from the network administrator before attempting this operation. For any unauthorized, improper and/or incorrect operation by you, Dell will not assume any liability whatsoever.

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Common Error Messages

Table 3: Common Error Messages

Error Messages

Solution Solution

The connection has not reached the upper limit of 2 connections. (Error 1)

Only one Windows device and one Android device can be connected to the monitor at the same time. Note: To connect two devices to the monitor, the Dell Wireless Monitor software must be installed on both the Windows laptop and the Android tablet or smartphone.

If the connection fails, only one Windows device can be connected at a time. (Error 2)

Only one Windows device and one Android device can be connected to the monitor at the same time. Note: To connect two devices to the monitor, the Dell Wireless Monitor software must be installed on both the Windows laptop and the Android tablet or smartphone.

Connection failure does not support simultaneous connection of two Windows devices or two Android devices. (Error 3)

Only one Windows device and one Android device can be connected to the monitor at the same time. Note: To connect two devices to the monitor, the Dell Wireless Monitor software must be installed on both the Windows laptop and the Android tablet or smartphone.

Connection Fail To enable dual connection between Windows and Android, please install the Dell Wireless Monitor software on each device. (Error 4)

To activate

Dual Connection

(Dual Connection), the Dell Wireless Monitor software must be installed on both devices. Be sure that

Dual connection

(Dual connection) is enabled:

Disconnect from the monitor.

In

Homepage

, click the icon

.

Click on

Advanced

(Advanced).

Enable

Dual connection

(Dual connection).

Login Failed Multi-device login failed, please try again. (Error 5)

Disconnect the computer, smartphone or tablet. Follow the instructions to reconnect the device:

Connect Dell Wireless Display in Windows 10

Connect Dell Wireless Display in Windows 8.1

Connect Dell Wireless Display in Android

Reset the monitor to factory defaults, then try to connect again.

Login Fail To enable dual login between Windows and Android, please allow “Dual Login” in “Advanced” monitor settings. (Error 6)

To activate

Dual Connection

(Dual Connection), the Dell Wireless Monitor software must be installed on both devices. Be sure that

Dual connection

(Dual connection) is enabled:

Disconnect from the monitor.

In

Homepage

, click the icon

.

Click on

Advanced

(Advanced).

Enable

Dual connection

(Dual connection).

Channel Optimization The Wi-Fi channel between the Windows device and the Dell Wireless Monitor has been changed. To optimize performance, it is recommended to reconnect to the monitor.

Reconnect the Windows computer, Android smartphone or tablet to the Dell Wireless Monitor.

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Frequently Asked Questions

Here are some common questions. Please click on the question below for more information.

Show all

|

Hide all

What are the recommended hardware requirements for using Dell Wireless Monitors?

Table 4: Hardware requirements

Hardware requirements

The 4th generation or higher Intel Core (Haswell) i5 or i7 processor with dual-band Wi-Fi (AC) module.

An Intel-based Wi-Fi module is recommended

Broadcom, Qualcom/Atheros supported

Software requirements

Dell Wireless Monitor Software < /p>

Updated graphics/sound card drivers and network drivers.

Operating system

Microsoft Windows 10 (latest version recommended).

Microsoft Windows 8.1 (latest version recommended).

Google Android (Android 5 or above with Miracast function)

What is the maximum resolution supported by the Dell Wireless Monitor?

Dell S2317Hwi and U2417Hwi The maximum resolution supported by the monitor is 1920 x 1080.

How many devices can be connected to the Dell Wireless Monitor at the same time?

At any time you can connect

a device

Microsoft Windows laptop and

a

Android tablet or smartphone.

How to access the home screen

of the monitor

(home screen) to change monitor name and wireless frequency band?

Make sure the keyboard and mouse connect to the monitor's downstream USB port.

Remark:

When using the on-screen display (OSD) menu, you cannot access the home screen

display

( homepage).

How to change Dell wireless monitor name?

To change the Dell Wireless Monitor name, follow these steps:

Make sure the keyboard and mouse are connected to the USB downstream port of the monitor.

Click the gear icon in the upper right corner.

Click on

Rename

(Rename), then enter the desired name.

Click on

okay

(OK) to save the settings.

How to check the current version number of Dell Wireless Monitor?

To check the current firmware version number of the Dell Wireless Monitor:

Make sure the keyboard and mouse are connected to the USB downstream port of the monitor.

Click the gear icon in the upper right corner.

Click

"In regards to"

.

Why can't my Apple iPhone or iPad project the screen to the Dell Wireless Display?

The Apple iPhone or iPad is not compatible with the Dell Wireless Display.

Why can't my Apple Macbook project the screen to the Dell Wireless Monitor?

The Apple Macbook is not compatible with the Dell Wireless Monitor.

Which Dell monitors support wireless charging?

Only the Dell S2317Hwi monitor supports Qi or PMA wireless charging based on the monitor.

How to Update Dell Wireless Monitor Firmware?

With the OTA (over-the-air) upgrade function, Dell wireless monitor firmware can be upgraded to the latest version.

Make sure the following are installed and ready:

Install the Dell Wireless Monitor software on the laptop.

Connect the laptop to the internet and confirm that it can be connected to the internet.

Connect the laptop to the Dell Wireless Monitor.

Before connecting the laptop or Android tablet or smartphone, the screen turned off?

If no device is connected within 30 seconds, the Dell Wireless Display will enter sleep mode. Turn on the monitor, then try to connect to it again.

Why can't I connect to a wireless display on a network set as a firewall?

Some settings can cause this problem:

Windows Firewall settings

Third-party firewall application settings (if applicable)

Local Group Policy

Antivirus application settings

VPN settings (if applicable)

Network router settings

Please contact the IT administrator to check these settings and confirm that the relevant settings will not block the Wi-Fi Direct 7236 virtual Wi-Fi port used for screencasting:

If you have administrator rights on a Windows 10 or Windows 8.1 personal computer, you can try the following steps:

Press the keyboard

Windows Logo

touch and

X

.

In the menu, click

Command Prompt (Admin)

(Command Prompt [Admin]).

Kind

netsh advfirewall firewall add rule name="Wireless Display (DELL)" dir=in action=allow program=%%SystemRoot%%\System32\WUDFHost.exe enable=yes profile=any

and press the key

Entrance

.

Restart the computer.

For Windows 10 and Windows 8.1 computers, ask the network administrator to add an inbound rule to Windows Firewall Advanced Security to allow the wireless display to accept any protocol and any network configuration files ( domain, dedicated or public) connection.

Warning:

Do not attempt to perform this operation yourself without consulting the network administrator. Be sure to get approval and guidance from the network administrator before attempting this operation. For any unauthorized, improper and/or incorrect operation by you, Dell will not assume any liability whatsoever.

Why can't I connect to my Sony smartphone in dual-stream mode?

Sony smartphone is not supported as an auxiliary device in dual-streaming mode. Dell wireless monitors do not support High Definition Content Protection (HDCP), and Sony smartphones will always enable HDCP during screen casting.

However, Sony smartphones can be connected as a single device connection. To do this, disconnect the personal computer from the monitor, and then reconnect the Sony smartphone to the monitor.

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Additional Information

For more information and support services for Dell monitors, laptop or tablet monitors, please visit our

View support website

.

Out of warranty period? No problem. Go to website

Dell.com/support

, enter your Dell Service Tag and view our services.

Remark:

The service only applies to

United States

,

Canada

,

UK

,

France

,

Germany

and

China

Personal Computer Clients. Server and storage are not applicable.