Mouse Usage and Troubleshooting Guide

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Mouse usage and troubleshooting guide

When the wired or wireless mouse is not working properly, please refer to the information on this page to help resolve your issue. Learn how to troubleshoot various issues that a wireless mouse may experience.

Summary:

When the wired or wireless mouse is not working properly, please refer to the information on this page to help resolve your issue. Learn how to troubleshoot various issues that a wireless mouse may experience.

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When the wired or wireless mouse is not working properly, please refer to the information on this page to help resolve your issue. Learn how to troubleshoot various issues that a wireless mouse may experience.

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Symptoms

< p>Recommended quick fix:

Reseat the USB cable or wireless USB receiver.

After installing the USB or Bluetooth wireless mouse, install a new battery.

Plug the USB cable or wireless USB receiver into another USB port to test.

Save all data, close all open programs and restart the computer.

Cause

When a wired USB, wireless USB, or Bluetooth® mouse is not working properly, please refer to the following extensions that best match the problem you are facing and follow the instructions.

Solution

Display all

|

Hide all

How to Use a Wired, Wireless, or Bluetooth Mouse Connect to a Computer

Wireless USB Mouse

Wired USB mouse

Bluetooth mouse

Find the wireless USB receiver your mouse is equipped with.

Remark:

When buying a keyboard or mouse with a computer:

Check each groove in the box that contains the device. Wireless USB receivers are small and easily overlooked. An information label is affixed to the receiver to help you find the receiver. Please refer to

Figure 1

to check the size and shape of the receiver.

Apart from the computer, when buying a keyboard or mouse separately:

When purchasing a keyboard or keyboard and mouse combo, the wireless USB receiver is located under the keyboard; when purchasing a mouse separately, the wireless USB receiver device is located under the mouse. An information label is affixed to the receiver to help you find the receiver. Please refer to

Figure 2

to see the typical location, size and shape of the receiver.

Figure 1:

wireless receiver

Figure2:

The location of the wireless receiver in the package

< p >When you open the device package and cannot find the wireless receiver, some mice and keyboards remember the wireless receiver. Look under the mouse button at the battery or the battery compartment on the keyboard, but they are not placed in those locations.

Insert the wireless USB receiver as shown in the

Picture 3

.

Figure 3:

Insert the wireless USB receiver

Remark:

The receiver can only be inserted one way. If the connector does not seem to fit, adjust the angle or flip the connector.

When using the receiver that comes with the mouse, no setup is required.

Remark:

The connector can only be inserted one way. If the connector does not seem to fit, adjust the angle or flip the connector.

Check the connector at the end of the USB mouse cable to determine the connector type for the keyboard or mouse. For more information, see the image below:

PS/2

USB

Find the USB port and symbols on the laptop:

Computer

Office:

Photo:

Photo: location of PS/2 and USB ports

Reference number:< /p >

PS/2 port

USB port

To pair or re-pair a Bluetooth mouse with a computer, please refer to Dell Knowledge Base article"

Bluetooth Troubleshooting and Usage Guide

".

Troubleshoot cursor and scroll wheel issues

wired mouse

Wireless mouse

Bluetooth mouse

Note< /p >

: The following steps apply to all brands of wired USB mice.

Reinsert the wired USB mouse cable into the USB port.

Make sure the optical aperture at the bottom of the mouse and around the scroll wheel is kept clean. For more information, please refer to the section

How to clean the mouse

.

Make sure the plane you're using has at least one pattern pattern so the mouse can tell it's being moved. Difficult to make judgments when moving.

Try inserting a wired USB mouse into another USB port on the computer. A notification that the driver is being installed may appear. If so, please wait for the driver installed message to appear before using the mouse.

If available, you should try another wired USB mouse. A notification that the driver is being installed may appear. If so, please wait for the driver installed message to appear before using the mouse.

Try your wired or wireless mouse on another computer (if available). A notification that the driver is being installed may appear. If so, please wait for the driver installed message to appear before using the mouse.

Save all data, close all open programs and restart the computer. Without another mouse or touch screen, you may need to press and hold the power button for at least 15 seconds to turn off the computer.

You will lose all unsaved data

.

Use the SupportAssist app to automatically update your computer and detect issues that will fix it for you. Let us take care of your Dell computer or tablet. For more information on SupportAssist, please go to

SupportAssist for PCs and tablets

.

If the mouse still does not work after performing the above steps, please refer to the Dell Knowledge Base article:

Resolve onboarding and online diagnostics (SupportAssist ePSA error, ePSA, or PSA codes) Hardware issue

.

Remark

:

The test will determine if the wired USB mouse can be detected at the hardware level of the operating system (operating system). If detected, it means that the operating system or installed software is preventing the wired USB mouse from working properly. You can use the restore point to restore the operating system to the previous state where the mouse worked normally (in Windows 10, this is called operating system refresh). If the restore does not work, you must reinstall the operating system. For more information, refer to the Dell Knowledge Base article:

How to Restore or Reinstall Microsoft Windows on a Dell Computer

(English version).

If you report an error during the test, please write down the error you see and the verification code. Then, on another internal device, go to the page

Enhanced Pre-Launch System Evaluation

to submit the question.

Be sure to use the wireless USB receiver that came with the wireless mouse. Using another receiver may mean that it uses another technology and is not compatible with the mouse. For more information on the latest technologies provided by Dell, please refer to the Dell Knowledge Base article

How to use Dell Universal Pairing

(English version). For products bearing the Logitech label

, please access the

Logitech download site

to get drivers and software.

Remark:

When buying a keyboard or mouse with a computer:

Check each groove in the box that contains the device. Wireless USB receivers are small and easily overlooked. An information label is affixed to the receiver to help you find the receiver. Please refer to

Figure 1

to check the size and shape of the receiver.

Apart from the computer, when buying a keyboard or mouse separately:

When purchasing a keyboard or keyboard and mouse combo, the wireless USB receiver is located under the keyboard; when purchasing a mouse separately, the wireless USB receiver device is located under the mouse. An information label is affixed to the receiver to help you find the receiver. Please refer to

Figure 2

to see the typical location, size and shape of the receiver.

Figure 1:

wireless receiver

Figure2:

The location of the wireless receiver in the package

< p >When you open the device package and cannot find the wireless receiver, some mice and keyboards remember the wireless receiver. Look under the mouse button at the battery or the battery compartment on the keyboard, but they are not placed in those locations.

Make sure the mouse is within 3 meters (10 feet) of the computer.

Reinsert the wireless USB receiver into the computer's USB port.

Reinsert the battery or install a new battery. For more information on installing the battery, please refer to the documentation that came with the wireless keyboard or browse the manual in

Keyboard and mouse manual page

.

Make sure the mouse is on. For an example of the appearance of the power button, please refer to

Picture 3

. For more information on the position of the power switch, please refer to the documentation that came with the wireless mouse or browse the manual on the

keyboard and mouse manual page

.

Or

Figure 3:

Power button example

Your receiver and keypad

Perhaps

p>

There is a login button. If so, press the Connect button on the receiver and at the bottom of the keypad. For an example, please see

Figure 4

.

Figure 4:

The position of the wireless mouse interface button

Make sure the optical aperture at the bottom of the mouse and around the scroll wheel is kept clean. For more information, please refer to the section

How to clean the mouse

.

Make sure the plane you're using has at least one pattern pattern so the mouse can tell it's being moved. Difficult to make judgments when moving.

Try inserting the USB receiver into another USB port on the computer. A notification that the driver is being installed may appear. If so, please wait for the driver installed message to appear before using the mouse.

Remark

: When using a wireless USB mouse that includes a connect button, be sure to press the connect button again on the receiver and the bottom of the keyboard.

If available, you should try another wireless USB mouse and receiver. A notification that the driver is being installed may appear. If so, please wait for the driver installed message to appear before using the mouse.

Remark

: When using a wireless USB mouse that includes a connect button, be sure to press the connect button again on the receiver and the bottom of the keyboard.

Save all data, close all open programs and restart the computer. Without a mouse or touch screen, you may need to press and hold the power button for at least 15 seconds to turn off the computer.

You will lose all unsaved data

.

If the mouse still does not work after performing the above steps, please refer to the Dell Knowledge Base article

Resolve Hardware Onboarding and Online Diagnostics (SupportAssist ePSA, ePSA, or PSA Error Code) Questions

.

Remark

:

The test will determine if the wireless USB mouse receiver can be detected at the hardware level of the operating system. If detected, it means that the operating system or installed software is preventing the USB wireless mouse from working properly. You can use the restore point to restore the operating system to the previous state where the mouse worked normally (in Windows 10, this is called operating system refresh). If the restore does not work, you must reinstall the operating system. For more information, refer to the Dell Knowledge Base article:

How to Restore or Reinstall Microsoft Windows on a Dell Computer

(English version).

If you report an error during the test, please write down the error you see and the verification code. Then, on another internal device, go to the page

Enhanced Pre-Launch System Evaluation

to submit the question.

Reinsert the battery or install a new battery. For details on installing the battery, please refer to the documentation that came with the Bluetooth mouse or browse the manual in

Keyboard and mouse manual page

.

Make sure the optical aperture at the bottom of the mouse and around the scroll wheel is kept clean. For more information, please refer to the section

How to clean the mouse

.

Make sure the mouse is within 3 meters (10 feet) of the computer.

Make sure the plane you're using has at least one pattern pattern so the mouse can tell it's being moved. Difficult to make judgments when moving.

Save all data, close all open programs and restart the computer. Without a mouse or touch screen, you may need to press and hold the power button for at least 15 seconds to turn off the computer.

You will lose all unsaved data

.

Install the latest Bluetooth driver for your computer. For more information, please refer to Dell Knowledge Base article

"How to download and install printer drivers"

(How to download and install printer drivers)

Remark :

The driver is in the network category.

For other drivers and software bearing the Logitech label

, please browse the

Logitech download site

.

To pair or re-pair a Bluetooth mouse with a computer, please refer to the Dell Knowledge Base article "

Bluetooth Troubleshooting and Usage Guide

".

Fix mouse button issue

wired mouse

Wireless mouse

Bluetooth mouse

Remark

: The following steps apply to all brands of wired USB mice.

Make sure nothing is blocking the mouse button from moving. Most mouse buttons click when pressed.

Reinsert the wired USB mouse cable into the USB port.

Try inserting a wired USB mouse into another USB port on the computer. A notification that the driver is being installed may appear. If so, please wait for the driver installed message to appear before using the mouse.

If available, you should try another wired USB mouse. A notification that the driver is being installed may appear. If so, please wait for the driver installed message to appear before using the mouse.

Save all data, close all open programs and restart the computer. Without a mouse or touch screen, you may need to press and hold the power button for at least 15 seconds to turn off the computer.

You will lose all unsaved data

.

If the mouse still does not work after performing the above steps, please refer to the Dell Knowledge Base article

Resolve Hardware Onboarding and Online Diagnostics (SupportAssist ePSA, ePSA, or PSA Error Code) Questions

.

Remark

:

The test will determine if the wired USB mouse can be detected at the hardware level of the operating system (operating system). If detected, it means that the operating system or installed software is preventing the wired USB mouse from working properly. You can use the restore point to restore the operating system to the previous state where the mouse worked normally (in Windows 10, this is called operating system refresh). If the restore does not work, you must reinstall the operating system. For more information, refer to the Dell Knowledge Base article:

How to Restore or Reinstall Microsoft Windows on a Dell Computer

(English version).

If you report an error during the test, please write down the error you see and the verification code. Then, on another internal device, go to the page

Enhanced Pre-Launch System Evaluation

to submit the question.

Make sure nothing is blocking the mouse button from moving. Most mouse buttons click when pressed.

Be sure to use the wireless USB receiver that came with the wireless mouse. Using another receiver may mean that it uses another technology and is not compatible with the mouse. For more information on the latest technologies provided by Dell, please refer to the Dell Knowledge Base article

How to use Dell Universal Pairing

(English version).

Remark:

When buying a keyboard or mouse with a computer:

Check each groove in the box that contains the device. Wireless USB receivers are small and will be overlooked. An information label is affixed to the receiver to help you find the receiver. Please refer to

Figure 1

to check the size and shape of the receiver.

Apart from the computer, when buying a keyboard or mouse separately:

When purchasing a keyboard or keyboard and mouse combo, the wireless USB receiver is located under the keyboard; when purchasing a mouse separately, the wireless USB receiver device is located under the mouse. An information label is affixed to the receiver to help you find the receiver. Please refer to

Figure 2

to see the typical location, size and shape of the receiver.

Figure 1:

wireless receiver

Figure2:

The location of the wireless receiver in the package

< p >When you open the device package and cannot find the wireless receiver, some mice and keyboards remember the wireless receiver. Look under the mouse button at the battery or the battery compartment on the keyboard, but they are not placed in those locations.

Make sure the mouse is within 3 meters (10 feet) of the computer.

Reinsert the wireless USB receiver into the computer's USB port.

Reinsert the battery or install a new battery. For more information on installing the battery, please refer to the documentation that came with the wireless keyboard or browse the manual in

Keyboard and mouse manual page

.

Make sure the mouse is on. For an example of the appearance of the power button, please refer to

Picture 3

. For more information on the position of the power switch, please refer to the documentation that came with the wireless mouse or browse the manual on the

keyboard and mouse manual page

.

Or

Figure 3:

Power button example

Receiver and keyboard

Perhaps

There is a connect button, if so, press the connect button on the receiver and at the bottom of the mouse. For an example, please see

Figure 4

.

Figure 4:

The position of the wireless mouse interface button

Try inserting the USB receiver into another USB port on the computer. A notification that the driver is being installed may appear. If so, please wait for the driver installed message to appear before using the mouse.

Remark

: When using a wireless USB mouse that includes a connect button, be sure to press the connect button again on the receiver and the bottom of the keyboard.

If available, try another wireless USB mouse and receiver. A notification that the driver is being installed may appear. If so, please wait for the driver installed message to appear before using the mouse.

Remark

: When using a wireless USB mouse that includes a connect button, be sure to press the connect button again on the receiver and the bottom of the keyboard.

Save all data, close all open programs and restart the computer. Without a mouse or touch screen, you may need to press and hold the power button for at least 15 seconds to turn off the computer.

You will lose all unsaved data

.

If the mouse still does not work after performing the above steps, please refer to the Dell Knowledge Base article

Resolve Hardware Onboarding and Online Diagnostics (SupportAssist ePSA, ePSA, or PSA Error Code) Questions

.

Remark

:

The test will determine if the wireless USB mouse receiver can be detected at the hardware level of the operating system. If detected, it means that the operating system or installed software is preventing the USB wireless mouse from working properly. You can use the restore point to restore the operating system to the previous state where the mouse worked normally (in Windows 10, this is called operating system refresh). If the restore does not work, you must reinstall the operating system. For more information, refer to the Dell Knowledge Base article:

How to Restore or Reinstall Microsoft Windows on a Dell Computer

(English version).

If you report an error during the test, please write down the error you see and the verification code. Then, on another internal device, go to the page

Enhanced Pre-Launch System Evaluation

to submit the question.

Make sure nothing is blocking the mouse button from moving. Most mouse buttons click when pressed.

Reinsert the battery or install a new battery. For details on installing the battery, please refer to the documentation that came with the Bluetooth mouse or browse the manual in

Keyboard and mouse manual page

.

Make sure the mouse is within 3 meters (10 feet) of the computer.

Make sure the mouse is on. For an example of the appearance of the power button, please refer to

Figure 1

. For more information on the position of the power switch, please refer to the documentation that came with the wireless mouse or browse the manual on the

keyboard and mouse manual page

.

Or

Figure 1:

Power button example

Save all data, close all open programs and restart the computer. Without a mouse or touch screen, you may need to press and hold the power button for at least 15 seconds to turn off the computer.

You will lose all unsaved data

.

Install the latest Bluetooth driver for your computer. For more information, please refer to Dell Knowledge Base article

"How to download and install printer drivers"

(How to download and install printer drivers)

Remark

: The driver is in the network category.

Pair the mouse with the computer again. For this and more information on Bluetooth mice and keyboards, please refer to the Dell Knowledge Base article "

Bluetooth Troubleshooting and Usage Guide"

.

Troubleshoot a slow or unresponsive cursor

Make sure the optical aperture at the bottom of the mouse is kept clean. For more information, please refer to the section

How to clean the mouse

.

Make sure the plane you're using has at least one pattern pattern so the mouse can tell it's being moved. Difficult to make judgments when moving.

Change mouse settings to adjust pointer speed.

Click the tab that corresponds to the operating system installed on your computer, then follow the steps in this section to change the settings.

Windows 10

Windows 8(8.1)

Windows 7

in

research

In the box, type

main.cpl

.

Tap or click

main.cpl

in the program list.

Tap or click the tab

Pointer Options

(Pointer options).

Move the cursor under

Select a pointer speed

to adjust the speed of the slider to the desired level.

Tap or click

okay

(OKAY).

Hold down

Windows

(

) button, then press

q

.

In the area of

research

, enter

main.cpl

.

Click or tap

main.cpl

in the program list.

Tap or click the tab

Pointer Options

Dell problems left mouse button on dell inspiron 1050 touchpad not working: the laptop came to me with a broke... http://t.co/C7MqR28hkL

— Dell touchpad Fri Jun 07 02:32:54 +0000 2013

(Pointer options).

Move the cursor under

Select a pointer speed

to adjust the speed of the slider to the desired level.

Tap or click

okay

(OKAY).

Press the key

Windows

(

).

In the search box, type

Mouse

(mouse).

Tap or click

Mouse

in the program list.

Tap or click the tab

Pointer Options

(Pointer options).

Move the cursor under

Select a pointer speed

to adjust the speed of the slider to the desired level.

Tap or click

okay

(OKAY).

Click

To start up

.

In the search box, type

Mouse

(mouse).

Click

Mouse

.

Click on the tab

Pointer Options

(Pointer options).

Move the cursor under

Select a pointer speed

to adjust the speed of the slider to the desired level.

Click on

okay

(OKAY).

Turn off the computer.

Unplug all devices, including the following devices:

Speakers.

Printer.

To scan.

Other USB devices, including external keyboards.

USB drives or other external storage devices.

Return to the computer and retest the cursor movement.

When the slider is working properly, connect one device at a time and test the slider movement to see which device is causing the problem.

If the mouse still does not work after performing the above steps, please refer to the Dell Knowledge Base article

Resolve Hardware Onboarding and Online Diagnostics (SupportAssist ePSA, ePSA, or PSA Error Code) Questions

.

Remark

:

The test will determine if the mouse can be detected at the hardware level of the operating system. If a mouse is detected, the operating system or installed software has prevented the mouse from working properly.

If you report an error during the test, please write down the error you see and the verification code. Then, on another device that can access the Internet, go to the page

Checking system performance before starting SupportAssist

to submit the issue.

As mentioned earlier, the not responding issue might be caused by a software glitch on the computer. For more information, refer to Dell Knowledge Base article

How to Fix Slow Performance Problems Troubleshooting

(English version).

You can use the restore point to restore the operating system to the previous state of the mouse working normally (in Windows 10, this is called operating system refresh). If the restore does not work, you must reinstall the operating system. For more information, refer to the Dell Knowledge Base article:

How to Restore or Reinstall Microsoft Windows on a Dell Computer

(English version).

How to clean the mouse

Wired USB mouse

USB or Bluetooth wireless mouse

To clean the lens, please follow the steps below:

p>

Turn off the computer and unplug the mouse.

Check the lens at the bottom of the optical mouse.

If you find any debris, use canned compressed air to try to blow it out.

If not, please remove the cotton swab or terry cloth and dip it in isopropyl alcohol. It should be kept slightly damp, but not too wet. Clean the lens gently.

To clean the roller, do the following:

Turn off the computer and unplug the mouse.

Show the scroll wheel.

If you find any debris, use canned compressed air to try to blow it out.

If not, please remove the cotton swab or sponge cloth and moisten it with isopropyl alcohol (it should be kept slightly damp, but not too wet), then wipe the periphery of the roller to clean oil deposits and dirt.

To clean the lens, do the following:

Make sure the mouse is off and remove the battery. For more information on the location of the power switch and how to remove the battery, please refer to the documentation that came with the wireless mouse or browse the manual in

Keyboard and mouse manual page

.

Check the lens under the mouse.

If you find any debris, use canned compressed air to try to blow it out.

If not, remove the cotton swab or sponge cloth and dampen it with isopropyl alcohol (it should be kept slightly damp, but not too wet), then gently clean the lens.

To clean the impeller, follow these steps:

Make sure the mouse is off and remove the battery. Pour plus d'informations sur l'emplacement de l'interrupteur d'alimentation et sur la façon de retirer la batterie, veuillez vous référer à la documentation fournie avec la souris sans fil ou parcourir le manuel dans

Page de manuel du clavier et de la souris

.

Affichez la molette de défilement.

Si vous trouvez des débris, utilisez de l'air comprimé en conserve pour essayer de les souffler.

Si ce n'est pas le cas, veuillez retirer le coton-tige ou le chiffon éponge et l'humidifier avec de l'alcool isopropylique (il doit être maintenu légèrement humide, mais pas trop humide), puis essuyez la périphérie du rouleau pour nettoyer l'huile dépôts et saletés.

Remplacez les boutons de la souris

Parfois, vous pouvez modifier accidentellement la fonction des boutons du pavé tactile, ou vous pouvez souhaiter les modifier.

Remark:

Pour plus d'informations sur la configuration du clavier et de la souris Alienware, veuillez vous reporter à la base de connaissances Dell

Guide rapide du centre de commande Alienware

.

Cliquez sur l'onglet qui correspond au système d'exploitation installé sur votre ordinateur, puis suivez les étapes de cette section pour modifier les paramètres.

Windows 10

Windows 8(8.1)

Windows 7

Dans la zone de recherche, saisissez

Mouse

(Souris).

Appuyez ou cliquez

Paramètres de la souris et du pavé tactile

(Paramètres de la souris et du pavé tactile)(Paramètres système).

Under

Sélectionnez le bouton principal

, utilisez le menu déroulant pour sélectionner si vous voulez que le bouton gauche ou le bouton droit soit le bouton principal (pour sélectionner des éléments).

Maintenez la touche

Windows

(

) enfoncée, puis appuyez sur

q

< touche p>.

Dans la zone de recherche, saisissez

Mouse

(souris).

Appuyez ou cliquez

Paramètres de la souris et du pavé tactile

(Paramètres de la souris et du pavé tactile).

Under

Sélectionnez le bouton principal

, utilisez le menu déroulant pour sélectionner si vous voulez que le bouton gauche ou le bouton droit soit le bouton principal (pour sélectionner des éléments).

Press the key

Windows

(

).

Dans la zone de recherche, saisissez

Mouse

(souris).

Appuyez ou cliquez

Mouse

dans la liste des programmes.

Appuyez ou cliquez sur l'onglet

Boutons

(Bouton).

轻触或单击

Switch primary and secondary buttons

旁边的复选框,这可切换按钮的功能。

注

:通常的设置是清除此框。当按钮的功能调换后,如果您不想这样,可清除此框。

轻触或单击

okay

(确定)。

单击

Start

。

在搜索框中,键入

Mouse

(鼠标)。

单击

鼠标

。

单击

Buttons

(按钮)选项卡。

单击选中

Switch primary and secondary buttons

旁边的复选框,这可切换按钮的功能。

注

:通常的设置是清除此框,如果按钮的功能已调换,您不想这样,可清除此框。

单击

Save

。

解决从睡眠模式唤醒后鼠标的问题

有线鼠标

无线鼠标

蓝牙鼠标

将USB电缆重新插入计算机。

保存所有数据,关闭所有打开的程序,然后重新启动计算机。鼠标和键盘完全没有响应时,您可能需要必须按住电源按钮至少 15 秒钟以关闭计算机,

您将会丢失任何未保存的数据

。

确保 BIOS 已更新到最新版本。有关更多信息,请参阅戴尔知识库文章

戴尔 BIOS 更新

。

确保 Windows 具有最新更新。有关更多信息,请参阅 Microsoft 知识库文章

Windows 更新:(英文版)常见问题解答

(英文版)。

将无线USB接收器重新插入计算机。

保存所有数据,关闭所有打开的程序,然后重新启动计算机。鼠标和键盘完全没有响应时,您可能需要必须按住电源按钮至少 15 秒钟以关闭计算机,

您将会丢失任何未保存的数据

。

确保 BIOS 已更新到最新版本。有关更多信息,请参阅戴尔知识库文章

戴尔 BIOS 更新

。

确保 Windows 具有最新更新。有关更多信息,请参阅 Microsoft 知识库文章

Windows 更新:(英文版)常见问题解答

(英文版)。

保存所有数据,关闭所有打开的程序,然后重新启动计算机。鼠标和键盘完全没有响应时,您可能需要必须按住电源按钮至少 15 秒钟以关闭计算机,

您将会丢失任何未保存的数据

。

确保 BIOS 已更新到最新版本。有关更多信息,请参阅戴尔知识库文章

戴尔 BIOS 更新

。

确保 Windows 具有最新更新。有关更多信息,请参阅 Microsoft 知识库文章

Windows 更新:(英文版)常见问题解答

(英文版)。

解决光标消失的问题

运行 SupportAssist 应用程序。

Maintenez la touche

Windows

(

) enfoncée, puis appuyez sur

q

< touche p>.

在

搜索

框中,键入

supportassist

。

注:

如果未列出 SupportAssist,请转至下一步。

如果需要在程序列表中选择

SupportAssist

(应用程序),请使用上箭头或下箭头,然后按 Enter 键。

按 Tab 键,直至突出显示

Start now

。

注:

最多可能需要 11 次,按 Tab 键可选择

Start now

。

该应用程序会查找更新的驱动程序,扫描您的硬件并优化您的计算机。按照提示进行操作。

注:

如果上述步骤未解决问题,请转至下一步。

卸载鼠标驱动程序,并让 Windows 重新安装它。

Maintenez la touche

Windows

(

) enfoncée, puis appuyez sur

q

< touche p>.

在

搜索

框中,键入

设备管理器

。

如果需要在程序列表中选择

设备管理器

(控制面板),请使用上箭头或下箭头,然后按 Enter 键。

按 Tab 键。

使用下箭头键选择

鼠标和其他指针设备

,然后使用向右键将其展开。

使用下箭头选择戴尔触摸板或 HID 兼容鼠标的第一列。

按住

Shift

键,然后按

F10

键。

注:

在某些笔记本上,您必须按住 Shift 键,接着按住 Fn 键,然后按 F10。

使用下箭头选择

卸载设备

,然后按 Enter 键。

确保卸载设备已突出显示,然后按 Enter 键。

注:

有关如何重新启动计算机的详细说明,请参阅下一步。

重新启动计算机。

按

Windows

(

) 键。

按 Tab 键,直至“展开”图标

已突出显示。

按下箭头,直至电源图标

已突出显示。

按键。

按下箭头,直至

关机

已突出显示。

按键。计算机将重新启动。

有关鼠标使用和故障排除的其他信息

如何使用戴尔通用配对

(英文版)- 此文章提供了有关哪些键盘和鼠标与戴尔通用配对兼容以及如何连接它们的信息。

重新启动后,戴尔蓝牙无线键盘和鼠标锁定或停止工作

蓝牙故障诊断和使用指南

使用 SupportAssist 应用程序可自动更新计算机并检测将为您解决的问题。让我们用心来维护您的戴尔计算机或平板电脑。有关 SupportAssist 的更多信息,请浏览至

用于 PC 和平板电脑的 SupportAssist

页面。

如何修复鼠标无法工作的问题

持续时间:2:34 隐藏四字幕:仅限英文

USB设备无法在Windows 10上运行

持续时间:2:11隐藏式字幕:仅限英文

蓝牙未连接

持续时间:2:37隐藏式字幕:提供多种语言版本。单击设置图标,然后单击“Subtitles/CC”,然后单击“autotranslate”和所需的语言。

如何修复蓝牙配对问题

持续时间:4:55隐藏式字幕:提供多种语言版本。单击设置图标,然后单击“Subtitles/CC”,然后单击“autotranslate”和所需的语言。

如何在戴尔计算机 Windows 10 中连接蓝牙

持续时间:1:31隐藏式字幕:提供多种语言版本。单击设置图标,然后单击“Subtitles/CC”,然后单击“autotranslate”和所需的语言。

其他信息

超出保修期?没有问题。浏览

Dell.com/support

网站,输入您的戴尔服务编号并查看我们的服务。

注:

服务仅适用于

美国

、

加拿大

、

英国

、

法国

、

德国

和

中国

的个人计算机客户。服务器和存储不适用。

文章属性

受影响的产品

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查看更多内容

上次发布日期

08 7月 2021

版本

14

文章类型

Solution

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