Dell US Return Policy [2021] | Must read before shopping!

Screenshot of Dell website

Dell is one of the world's largest technology players that does just about everything related to computers, from software development to hardware repairs.

It sells personal computers (PCs), servers, data storage devices, network switches, software, computer peripherals, high-definition televisions, cameras, printers, MP3 players, non-Dell electronics, and even financing solutions.

In case, you need to return any of these purchased items here is a return policy guide that will answer all your questions.

The return procedure

Content

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1

The return procedure

1.1

Products covered by the Dell Return Policy

1.2

Products without a return policy

1.3

How to start your return request?

1.3.1

Return to local store

1.4

Costs at your expense

1.5

Return of promotional items

1.6

Dell Cancellation Policy

1.7

Important tip

1.8

Questions in mind?

1.9

Conclusion

Return period – 30 days

This guide applies to purchases made directly from Dell – by Internet phone or at Dell retail outlets. If you purchased the item from third-party vendors such as Amazon.com, that vendor's return policy would apply.

Click here to find Amazon's return policy

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For most of its new hardware products, Dell gives you a 30-day window. You need the delivery note or the invoice to obtain a credit note or a refund for the returned goods. Note, however, that you will be responsible for return shipping costs as well as restocking costs charged by Dell, described later in the guide.

Products Covered by Dell Return Policy

Product

return window

Policy

Return condition

Material and accessories

30 days

The purchase price paid less shipping and restocking costs

Obtain a Return Credit Authorization (CRA) from Dell Customer Service before the end of the applicable return period

Click here to contact Dell

Multimedia software

Applicable return period

The purchase price paid minus the restocking fee

It must be unopened and still in a sealed package Note: If you purchased the software online, it can only be returned if you have not accepted it by clicking "I accept these terms and conditions". p>21 days

The purchase price paid less shipping and restocking costs

Obtain an Automatic Return Credit (ARC) from Dell Customer Service before the end of the applicable return period

Refurbished servers and storage

30 days

The purchase price paid less shipping and restocking fees

Obtain a Return Credit Authorization (CRA) from Dell Customer Service before the end of the applicable return period

Products without a return policy

Category< /p>

Return policy

An exception to the rule

Software

Software cannot be returned at any time

Application software installed in a returnable system Unopened multimedia software

Licenses

Licenses purchased under any type of Volume Licensing agreement cannot be returned

Just in case, you have express approval from the editor that you can return (although this is a very unusual scenario)

Non-Dell mobile phone

These are not subject to Dell's return policy and are subject to the partner's return policies

Partner may follow Dell's return policy or offer a shorter return policy, so be sure to check product terms before purchasing or contact Dell Support Center

here

.

Apart from above, the following list of items cannot be returned:

Discontinued Products

Any product damaged or modified by you

Dell EqualLogicTM

Dell Inspiron i7559-3763BLK 15.6 Inch FHD Laptop---320 USD RETURN POLICY: This product is in guaranteed working... https://t.co/sayrv5RtAz

— saleholy Sun Jun 25 15:35:39 +0000 2017

EMC, EMC and VCE< /p>

Dell CompellentTM

PowerVault DL

Dell Force10TM

PowerVault ML6000 Tape Libraries

Dell KACETM

Dell SonicWALL™

VKernelTM

Dell QuestTM, ScriptLogicTM and

Dell WyseTM

Dell software

Data Protection & Fast Recovery

DellStatSoft

How to start your return request?

To return your products to Dell, you must obtain a CRA, i.e. a Credit Return Authorization issued by Dell Customer Service before the end of the applicable return period. Dell does not accept returns without an CRA number.

You can contact the customer service center

here

or see the "Contacting Dell" or "Getting Help" section of your customer documentation. Remember to ship the product to Dell within 5 days of the date Dell issues the CRA number.

Return to local store

To return items purchased directly from Dell without any hassle, follow the step below:

Step 1: Fill out the return request form, to start the process online

Click here

.

Step2: Coordinate with the customer service representative to resolve your issue and obtain ARC. The representative will also assist you with carrier pickup details.

Step 3: Repack the system with all of its original packaging, including all media, documentation, and any other items included in your original shipment, and arrange to ship it back to Dell.

Shipping costs are your sole responsibility. Don't forget to insure it!

Step 4: Once your system has been received at Dell, you will receive a credit for the total price of the system (excluding shipping and handling and applicable restocking fees) on your next billing cycle.

In case you lost the original packaging, you would be required to provide separate packaging.

Costs at your expense

Shipping and Handling Charges: In accordance with Dell's general return policy, any shipping or handling charges involved in the return of the product should be the responsibility of the customer only.

Restocking Fee: Dell charges a 15% restocking fee on all returns, including unopened hardware, accessories, peripherals, spare parts and software (even if in/unsealed packaging) and bundled software electronically that have not been uploaded. This 15% is calculated on the purchase price paid, plus any applicable sales tax.

If the product is defective or the return is due to an error on the part of Dell, the restocking fee is waived. p>

Currently, Dell is offering customers free return shipping on PCs, monitors, and servers purchased from Dell Outlet and may even waive restocking fees.

Click here

for more information.

Return of promotional items

Dell continuously offers discounts and gift cards to its customers for promotional purposes. If you are returning a rebate-eligible item, promotional item, or promotional card (e.g., buy a service, get a half-price computer; buy a computer, get a free printer; buy a TV, get a gift card promotional item), you will also need to return the promotional item.

If you do not return the respective item(s) or have already used the promotional card, Dell may deduct the value of the rebate, promotional item or card redemption from any refund. you receive for the return of the purchased item.

Dell Cancellation Policy

Customers can cancel their order only before it enters the production and packaging process. Once this is done, you can no longer cancel your order.

Click here

to check the current status of your order online. Such orders can only be returned after receipt of delivery. For more information, you can contact Dell Customer Support Experts

here

.

Once you submit your order, it immediately enters Dell's order processing system, so it is not possible to modify the order in any way once it has been submitted.

If you need to place an additional order, please contact a Dell Sales Representative at 1-800-999-3355 or visit< /p>

dell.com

.

Important tip

Don't forget to backup/delete your personal data from the returned system. Dell would not be responsible for any loss or misuse of data, and you may lose the data forever.

Questions in mind?

What is the Dell Customer Service Number?

You can call customer service at 1-800-999-3355 or visit

Dell

.

Can I exchange the products I have purchased?< /p>

In most cases, Dell does not provide an exchange facility, and you will need to return the order and the amount paid minus shipping and restocking charges will be credited to your account.

How large amount is refunded in case of partial returns?

REMARK:

For partial returns, the amount credited would be the total amount paid less the invoice or price of individual components due to promotional pricing or any unadvertised discounts or concessions and any other charges payable.

Conclusion

Do you know that there are on average about 1.4 million e-commerce visits to Dell, each year number is more than 500 million? Additionally, the company has served over a billion people on its cloud.

Dell is one of the best brands to buy your next laptop. Their laptops are quite rigid with durable hardware. Its return policies/warranty statements are also well recognized by industry standards.

You can also consult our guides on

Dell

,< /p>

Newegg

,

Samsung

Where

HP Return Policy

.

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