Windows 10 plante

Symptoms

Content:

What is a Blue Screen Error?

Check the problem report to understand the problem and the solution

Update system driver and BIOS

Run the online diagnostic program

Diagnose Common Blue Screen Error Messages

Check for Blue Screen Error Messages

This article is for Microsoft Windows 10. Click below to switch operating systems.

Windows 8

Windows 7

Windows Vista

Windows XP

Analyze crash report and disable automatic restart on startup

Duration: 00:48 Closed captions: English only

Troubleshooting blue screen issues in Windows-YouTube.

Duration: 03:00 Closed captions: English only

Reason

What is a Blue Screen Error?

When Windows encounters In in some cases, it will stop and display a blue screen, and the diagnostic information generated will be displayed in white text.

A blue screen error occurs when the following conditions exist:

Windows has detected an error that cannot be recovered without losing data.

Windows has detected that critical operating system data has been corrupted.

Windows has detected an unrecoverable hardware failure.

Check the problem report to understand the problem and its solution

Windows 10 crash errors are collected in the problem report and used to compare other crash data available online for reference. To access the problem report, please follow the instructions below:

Click

To start up

, then enter “Problem report”.

Select

View all problem reports

(Show all problem reports) to view a list of errors that have occurred on the computer and their possible solutions, such as driver updates, flash the system BIOS, or check for software updates .

In the Source column, find

Windows

, then look under Summary

stop unexpectedly

.

Right-click the line item and select

Find a solution

(Search for a solution).

Remark:

You must be online to view the solution.

Update system drivers and BIOS

Dell recommends that you include device drivers and BIOS updates in the scheduled update cycle. These device drivers and BIOS updates may contain functional enhancements or enhancements (hardware and software) that help keep system software current, compatible with other computer modules, and improve stability.

For more information on downloading and installing Dell computer drivers, please refer to Dell Knowledge Base article

How to Automatically Download and Install Dell Computer Drivers.

Run an online diagnostic program

Dell has created an online diagnostic program that can identify hardware issues or configurations that may be causing problems. Browse the website

Dell Online Diagnostics

for more information and run a scan of your computer.

Diagnosing Common Blue Screen Error Messages

When a serious error is detected in Windows, your computer will automatically restart to prevent further damage.

This is a security measure built into Windows. To further analyze the STOP error, we need to know the error code and information associated with the error.

This message is displayed when you disable automatic restart. To disable automatic restart, follow these steps:

Click

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To start up

, then type "

Advanced system settings

". The window

System properties

appears.

Click on the tab

Advanced

(Advanced).

Select in the section

Startup and Recovery

(Startup and Recovery)

Settings...

.

Under

System failure

, uncheck the box next to

Restart automatically

.

Click

okay

(OK), then click

Apply

(Apply) etp>

okay

(OK) to complete the update.

After getting the main error code on the blue screen, please refer to the Microsoft article "

Troubleshooting Blue Screen Errors

" for more options.

Remark:

Microsoft

Verification error code reference

There is a list on the website, which also lists various blue screen error codes in detail Explanation and possible reasons. If you have logged STOP code 0xXXXXXXXX and the above steps did not solve your problem, please try to find it on this site.

Reset or reinstall Windows 10

If the previous troubleshooting does not resolve the issue, you may need to restore your computer to factory settings. To restore the operating system and software to original factory settings, please refer to the Dell Knowledge Base article, "

Reset or Reinstall Windows 10 on a Dell Computer

(English version) "

Solution

Out of warranty period? No problem. Go to website

Dell.com/support

, enter your Dell Service Tag and view our services.

Remark:

The service only applies to

United States

,

Canada

,

UK

,

France

,

Germany

and

China

Personal Computer Clients. Server and storage are not applicable.