XPS 13 9310 - Mouse not working on startup and very slow laptop

Dear All,

Here are some interesting questions/answers that you might find helpful regarding this problem:

1. How long have you been facing the problem?

Since I bought the Dell (received in December 2020), I must have encountered this problem from time to time, once every 2 weeks or so. There is no real model. and I can't find myself the trigger or the root cause.

2. Have you made any recent hardware/software changes to the system?

No major software changes. I've only done the following: Ubuntu LTS 20.04 updates, BIOS updates, deleting system snaps (because they're a pain).

And, no hardware changes at all. The only fancy thing I use is a DA300 mobile adapter. But, according to my message: he was not online at the time.

3. Did you notice any updates before this issue happened?

Not that I remember. I keep this question in mind, just in case.

4. Are you facing problem with USB mouse and touchpad working properly?

I haven't connected anything via USB, so I can't talk about the USB mouse. the apparent problem was with the touchpad. For me, it's the very first symptom that tells me "

this problem recurs, do not try to do anything other than try to stop

". As in my original post, the mouse is only a symptom: nothing responds even the Ctrl-Alt-F1 console.

@DellCares #SupportAssist is breaking 2 of 3 of my DELL Computers this morning!Backup Dell Laptop is stuck on a B… https://t.co/z0lLKQ6Lux

— Nancy K Dillon Tue Dec 17 21:18:56 +0000 2019

5. Just to confirm, the images you sent with the logs, is this the screen you get after entering your login ID and password?

Good question: but the answer is no.

The images in my post, are of my step 3 when nothing works, i.e. when I use the keyboard to go to the console Ctrl+Alt+F1.

The systemd logs I posted are from my second boot. I explain:

On my first boot, I encounter the problem. I am using SysReq combination to force reboot.

On second boot, everything seems to be fine, but I want to have a full boot cycle, so I reboot normally (from the menu using the touchpad which now works).

On the third boot, everything seems to be fine (again), that's when I get the systemd logs:

to get the logs of the first boot, I enter in a terminal:

$ journalctl -b -2

to retrieve the logs of the second boot, I enter a terminal:

$ journalctl -b -1

I hope this can help someone?

Cheers